
Elizabeth Thatcher is a young teacher accustomed to high society, so she experiences culture shock when she gets her first classroom assignment in Coal Valley. Life in the small mining town is filled with challenges. A recent explosion has killed more than a dozen of the town's miners, compelling the widows of those men to work in the mines to earn money. Constable Jack Thornton, also a newcomer, is not as welcoming, because he believes Thatcher's wealthy father doomed his career by assigning him to Coal Valley so he could protect Elizabeth. Over time, though, Elizabeth and Jack become closer and begin a relationship. Janette Oke's books about the Canadian West inspired the series.

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Elizabeth feels caught between overprotective Jack and new miner Billy Hamilton; when Jack tells her he has proof Billy lied to her, Elizabeth decides she's had enough; Abigail suggests Jack try a gentler approach to reach Elizabeth.
Abigail is encouraged to reopen Coal Valley's dilapidated and abandoned café and make it her own after Elizabeth raves about Abigail's baking; Jack and Elizabeth are at odds after Elizabeth's brief romance with a dishonest miner.
Elizabeth and Abigail move into rooms above Abigail's café; Elizabeth and her students put on the Coal Valley Founders' Day play; Jack surprises Elizabeth.
Jack asks Elizabeth for a dinner date, finally making his romantic intentions clear; Elizabeth receives an unexpected visit from her younger sister, Julie; Elizabeth is swept away when Jack surprises her with a very romantic evening at the café.